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Home Call Centre Ranking Reports Car Insurance (Monthly Reports)

 +61 3 9492 2871      enquiries@acxpadev.com.au

Australian Car Insurance Call Centre Rankings Reports (Monthly)

Monthly Insights into the performance of Call Centres for Australian Car Insurance companies. Select the month you’d like to download below. 

Or, view the latest public results and information on how we assess the performance of car insurance companies in Australia >

 You must be an ACXPA Member to download the reports! Learn more > 

 

Overall Call Centre Rankings
Leaders by Sector - Q2 2024
1. TPG Internet (Internet Retailers)83.3%
2. Holmesglen TAFE (TAFE/Education)75.0%
3. Red Energy (Energy Retailers)70.1%
4. Frankston City Council (Councils)68.0%
5. NAB (Banks)56.8%
6. YOUI (Car Insurance)56.1%
Industry AVE53.1%

View the latest results >

ACXPA SUPPLIER DIRECTORY green
Most Accessible Call Centre
Leaders by Sector - Q2 2024
1. iiNET (Internet Retailers)95.1%
2. TasTAFE (TAFE/Education)94.1%
3. Red Energy (Energy Retailers)91.4%
4. Frankston City Council (Councils)90.6%
5. YOUI (Car Insurance)75.9%
6. NAB (Banks)67.1%
Industry AVE65.1%

View the latest results >

Latest Articles

Best Customer Service
Leaders by Sector - Q2 2024
1. ANZ (Banks)83.5%
2. TPG Internet (Internet Retailers)80.4%
3. Holmesglen TAFE (TAFE/Education)70.0%
4. Energy Australia (Energy Retailers)66.6%
5. Stirling Council (Councils)61.5%
6. AAMI (Car Insurance)52.9%
Industry AVE53.3%

View the latest results >

Latest Podcast

  • What is CX Maturity?

    What is CX Maturity?

    Learn why having a mature CX strategy matters, what a CX maturity curve is, and the three core drivers of CX maturity (and why the order is important!).Listen now »

Latest Glossary Terms

  • Overflow Calls

    Overflow Calls

    Overflow calls are defined as customer calls that cannot be initially handled by the primary call centre workforce.Read More »
  • Employee Pulse Checks

    Employee Pulse Checks

    Employee pulse checks are short, frequent surveys that measure employees' sentiments, engagement levels, and overall workplace experience.Read More »
Average Wait Time
Leaders by Sector - Q2 2024
1. Bank Australia* (Banks)00:00
2. Dodo Internet (Internet Retailers)00:04
3. ENGIE (Energy Retailers)00:13
4. Holmesglen TAFE (TAFE/Education)00:28
5. Launceston Council (Councils)00:28
6. Allianz (Car Insurance)01:43
Industry AVE02:07

*More than one business achieved the same result in this sector.

View the latest results >

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