What is CX Maturity?

In this CX Matters podcast, our special guest is New Zealand-based Melanie Disse, an experienced CX and VoC leader who works with clients across a variety of industries to build CX excellence, assisting businesses with CX strategy, technology, and data-driven intelligence.

Tune in as Melanie and ACXPA CEO Justin Tippett walk you through why having a mature CX strategy matters, what a CX maturity curve is, and the three core drivers of CX maturity (and why the order is important!).

Listen now to the Podcast

Just click play below! If you’d rather listen on your favourite podcasting platform, you’ll find the links at the bottom of the page.

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Want to WATCH the recording and DOWNLOAD the presentation slides?

ACXPA Members can watch all the video recordings of our CX Matters Podcasts and CX & Call Centre Roundtables, bringing the interviews to life and adding additional value with visual aids such as pictures, graphs, diagrams, stats, quotes, etc, that are shared by our guests.

Even better, ACXPA Members can download the slides that were used, which can serve as a great resource to assist you in your career.

View ACXPA Membership Options >

Want to WATCH the recording and DOWNLOAD the presentation slides?

As a subscriber, you're only one step away!

ACXPA Members can watch all the video recordings of our CX Matters Podcasts and CX & Call Centre Roundtables, bringing the interviews to life and adding additional value with visual aids such as pictures, graphs, diagrams, stats, quotes, etc, that are shared by our guests.

Even better, ACXPA Members can download the slides that were used, which can serve as a great resource to assist you in your career.

View your upgrade options >

Want to WATCH the recording and DOWNLOAD the presentation slides?

As an ACXPA Member, you can!

All the video recordings of our CX Matters Podcasts and CX & Call Centre Roundtables are available to you, bringing the interviews to life and adding additional value with visual aids such as pictures, graphs, diagrams, stats, quotes, etc, that are shared by our guests.

You can also download the slides that were used, which can be a great resource for assisting you in your career.

View your Video Library >

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