ACXPA Download Categories
Select your category below to view all the available downloads along with a description of each item.
Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
| Filename | Managing-Stress-Workbook.pdf |
| Filesize | 2.54 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Introduction-to-Selling-Workbook.pdf |
| Filesize | 2.70 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Health-Wellness-Workbook.pdf |
| Filesize | 2.25 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Handling-Difficult-Customer-Workbook.pdf |
| Filesize | 2.20 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Diversity-Equity-and-Inclusion-Workbook.pdf |
| Filesize | 3.16 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Customer-Service-Excellence-Workbook.pdf |
| Filesize | 2.25 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Customer-Retention-Workbook.pdf |
| Filesize | 2.44 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Customer-Experience-Workbook.pdf |
| Filesize | 2.13 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Cultural-Awareness-Workbook.pdf |
| Filesize | 2.61 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Complaints-Handling-Workbook.pdf |
| Filesize | 2.90 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Communication-Skills-Workbook.pdf |
| Filesize | 2.59 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Being-Assertive-Workbook.pdf |
| Filesize | 2.01 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Being-a-New-Leader-Workbook.pdf |
| Filesize | 2.22 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Award-Winning-Emails-Workbook.pdf |
| Filesize | 2.22 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Advanced-Difficult-Customers-Workbook.pdf |
| Filesize | 2.24 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
| Filename | Answering-the-Phone-Workbook.pdf |
| Filesize | 2.09 MB |
| Version | 1 |
| Date added | October 3, 2024 |
| Category | Self-Paced Course Workbooks |
