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Home Call Centre Ranking Reports Page 2

 +61 3 9492 2871      enquiries@acxpadev.com.au

Call Centre Ranking Reports for Download

Each month, we publish the Australian Call Centre Rankings reports, which provide insights into the performance of the Australian Contact Centre industry.

We conduct random mystery shopping calls and then assess the experience against the ACXPA Contact Centre Quality Standards.

ACXPA Members can download all reports, but ACXPA Subscribers only have limited access to some reports. 

You can also filter by industry sector subcategory by clicking on the links above. 

 Learn more about our Membership options  > 

View the public (free) Call Centre Ranking Reports here >

 

Overall Call Centre Rankings
Leaders by Sector - Q2 2024
1. TPG Internet (Internet Retailers)83.3%
2. Holmesglen TAFE (TAFE/Education)75.0%
3. Red Energy (Energy Retailers)70.1%
4. Frankston City Council (Councils)68.0%
5. NAB (Banks)56.8%
6. YOUI (Car Insurance)56.1%
Industry AVE53.1%

View the latest results >

ACXPA SUPPLIER DIRECTORY green
Most Accessible Call Centre
Leaders by Sector - Q2 2024
1. iiNET (Internet Retailers)95.1%
2. TasTAFE (TAFE/Education)94.1%
3. Red Energy (Energy Retailers)91.4%
4. Frankston City Council (Councils)90.6%
5. YOUI (Car Insurance)75.9%
6. NAB (Banks)67.1%
Industry AVE65.1%

View the latest results >

Latest Articles

Best Customer Service
Leaders by Sector - Q2 2024
1. ANZ (Banks)83.5%
2. TPG Internet (Internet Retailers)80.4%
3. Holmesglen TAFE (TAFE/Education)70.0%
4. Energy Australia (Energy Retailers)66.6%
5. Stirling Council (Councils)61.5%
6. AAMI (Car Insurance)52.9%
Industry AVE53.3%

View the latest results >

Latest Podcast

  • What is CX Maturity?

    What is CX Maturity?

    Learn why having a mature CX strategy matters, what a CX maturity curve is, and the three core drivers of CX maturity (and why the order is important!).Listen now »

Latest Glossary Terms

  • Overflow Calls

    Overflow Calls

    Overflow calls are defined as customer calls that cannot be initially handled by the primary call centre workforce.Read More »
  • Employee Pulse Checks

    Employee Pulse Checks

    Employee pulse checks are short, frequent surveys that measure employees' sentiments, engagement levels, and overall workplace experience.Read More »
Average Wait Time
Leaders by Sector - Q2 2024
1. Bank Australia* (Banks)00:00
2. Dodo Internet (Internet Retailers)00:04
3. ENGIE (Energy Retailers)00:13
4. Holmesglen TAFE (TAFE/Education)00:28
5. Launceston Council (Councils)00:28
6. Allianz (Car Insurance)01:43
Industry AVE02:07

*More than one business achieved the same result in this sector.

View the latest results >

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