Understanding Erlang C for Call Centre Managers

In this episode of the CX Matters Podcast, host Justin Tippett interviews global contact centre and customer experience guru Daniel Ord.

This episode delves into Erlang C and provides some great insights into what Erlang is, why it’s so important in any inbound contact centre and some of the key things that anyone working in a contact centre should know about Elrang.

There are plenty of gold nuggets, lots of laughs and some great stories that make it very easy to listen to and learn at the same time!

Listen now to the Podcast

Just click play below! If you’d rather listen on your favourite podcasting platform, you’ll find the links at the bottom of the page.

ACXPA Resources

ACXPA is packed full of great resources for people working in contact centres, customer experience, digital service and customer service including a range of exclusive member-only benefits.